Because our cookies and matcha are perishable food products, we generally cannot accept returns for food-safety reasons.
If your order arrives damaged, incorrect, or of poor quality, email galleteusa@gmail.com within 48 hours of delivery with your order number and a photo. We'll make it right with a replacement or refund.
You can cancel or change an order before it ships (usually within the same day) — just email us as soon as possible.
Approved refunds are issued to your original payment method within 5–10 business days.